FAQs
How can I contact Vibella Fashion?
You can reach our dedicated customer service team by emailing us at info@vibellafashion.com. We're here to assist you with any inquiries or concerns you might have!
Do you ship worldwide?
Yes, we do! Vibella Fashion delivers to customers around the globe.
Where do you ship from?
Our shipping logistics vary depending on your delivery address. We primarily dispatch orders from warehouses in China and New Zealand to ensure the quickest possible delivery to you.
Can I change or cancel my order?
Please notify us within 12 hours of placing your order if you need to make any changes or cancellations. After this window, requests cannot be accommodated. However, once you receive your order, you can return as per our Refund policy.
What payment methods do you accept?
Vibella accepts all major credit cards including VISA, Mastercard, AMEX, as well as PayPal for your convenience.
When will my order be processed?
We strive for efficiency in handling your orders. Please note that during holidays and sale seasons, processing might take a bit longer. Orders are processed from Monday to Friday within 1-3 business days after you place your order. We do not ship on weekends.
How long will it take to receive my order?
With our premium shipping services, you can expect to receive your order within 5-10 working days.
What if I don't receive my order?
If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund. Please contact our customer service team to initiate this process.
Will I be charged customs and taxes?
The prices listed on our site are tax-free, displayed in US Dollars. However, you might incur additional customs duties and taxes upon delivery, depending on your country's regulations. These charges are your responsibility and vary by location. For more precise information, we suggest contacting your local customs office.